Do it during training of non verbal communication When you want to give them something special. We all know that today from an employee is expected to smile. But it is not easy! We all know to smile but our eyes are telling the truth. If you are not happy, you can’t smile from the heart. As the Chinese proverb says: “If you don’t know how to smile, don’t play the game of selling”. So, obviously we have to learn how to smile.
Ask all participants to put hands firmly on their mouths. Now, they have to face each other and each of them to show to his/her partner that he/she is happy. Obviously the only way is to show it by his/her eyes. Now, when they get the idea, just continue with a practice. Next time they will have a new learned behavior. Now, when you see a customer without a smile, give him one of yours.
Now, questions you have to think about:
1. What makes you smile?
2. How do you feel when you smile?
3. What is the connection between your smile and your feelings?
4. Have you ever tried to change your emotions by smiling?
5. How could you benefit from that skill?
Thank you for your ideas